Loading..

Product was successfully added to your shopping cart.





Click Here For More News

Warranty

Warranty

Component Parts Warranty

New component parts sold by Highgate are warranted against faulty manufacture for a period of 12 months from date of purchase, and will be repaired (see special notes below), or replaced free of charge upon return of the faulty part or parts, subject to the following conditions and restrictions:
Conditions:
(a) - Components must be correctly installed by a qualified automotive air conditioning installer approved by Highgate.
(b) - Components must not be altered or modified in any way, and must be fitted in the application for which they were designed. Only approved refrigerants may be used.
(c) - Faulty parts must be returned, freight paid, to Highgate with a correctly completed warranty claim/test report attached within 14 days of the date of repair.
(d) - Warranty claims on component parts will not be recognized unless the system is correctly purged or flushed as necessary, evacuated, and the TX valve checked and replaced where necessary. Receiver-driers must be replaced when installing a replacement compressor, or whenever the system has been opened. The procedures laid down in the technical section of the parts catalogue must be followed in detail, including:
- Compressor Replacement Procedure,
- Evacuation Procedures,
- Flushing Procedure,
- Oil Level Specifications
Restrictions:
(a) - Reimbursement in the case of a component part sale, will be limited to repair or replacement of the faulty part or parts (or reimbursement at normal selling price if replacement parts have already been purchased). Labour costs for removal/installation and refrigerant are not covered.
(b) - Freight costs are not covered by warranty.
(c) - Repairs may only be performed by a qualified service agent approved by Highgate. Any repair subject to a warranty claim made by a repairer not authorized by Highgate must be approved prior to repairs being carried out.
(d) - Warranty does not extend to faulty workmanship or installation.
(e) - Reconditioned compressors and repairs to compressors and other components are covered under the same conditions as new component parts, except that the warranty period is 90 days from the date of purchase.
Special Notes:
(a) - Components such as compressors and evaporators should be repaired where possible. For example, repairers are expected to have the tools and expertise to diagnose and replace such things as TX valves, thermostats, etc., rather than replace a complete evaporator.
(b) - In all cases of compressor failure, the compressor and the receiver-drier (or accumulator) must be returned for inspection, together with the completed claim form, and a copy of the original customer invoice or repair order showing the work carried out when fitted.

Repairer/Installer Responsibilities

(a) - It is imperative that repairers understand the warranty policy, and make sure that the owner understands what is covered by Highgate and what the owner’s responsibilities are. For example, the owner should be made aware of the difference between new and reconditioned compressor warranty, and that labour is not covered on replacement parts, unless the dealer intends to cover it.
(b) - It is the responsibility of the repairer/installer to ensure that only correct parts are installed, and that the unit or part will perform satisfactorily in the vehicle concerned. Only the repairer/installer is in a position to check such things as radiator fan clearance, tightness of drive pulleys and other variances.
(c) - Repairers/installers should ensure that the owner is aware of such things as normal loss of some refrigerant over a period of time and the consequent need for regular servicing; the additional load air conditioning places on such things as the engine cooling system; and ensure that the owner understands his responsibility where a larger radiator, fan shroud or such improvement may be required.
(d) - It is in the interest of everyone in the automotive air conditioning trade that a repairer does not criticise another repairer/ installer in the trade. In order that the good name of our trade be preserved, it is strongly recommended that all repairers make a conscious effort to keep the owner satisfied while making sure that both the warranty obligations of Highgate and the owner’s and repairer’s responsibilities are clearly understood.
(e) - Owners/operators should be advised to operate the air conditioning system for a minimum of 5 minutes each week regardless of season and to have the system serviced regularly, according to the schedule in the Owner Information Booklet.

Claim procedure & guide

Claims Procedure:
(a) - If a claim involves replacement of a part or parts, these must be returned to Highgate with a completed warranty claim form, freight paid, within 14 days.
(b) - If the faulty component is part of a complete system purchase, labour should be calculated in accordance with the Labour Schedule below. All relevant warranty details, should be shown on the warranty claim form.
(c) - Request a replacement for the part/parts replaced, or, if parts have already been purchased, or are in stock, include the cost of the part at your cost on the invoice. In the latter case the original invoice on which the goods were purchased must be quoted.
(d) - In the case of a compressor failure, a copy of the original customer’s invoice or repair order must be forwarded with the claim form. Dealers are expected to diagnose the fault and include all relevant details on the claim form. The receiver-drier or accumulator must be returned with the compressor or parts.
(e) - In all cases gauge readings and any other relevant details should be furnished on the claim form showing how the diagnosis was reached.
Points to Watch when Claiming
(a) - A tag showing your name and the fault, must be securely attached to any parts returned.
(b) - Do not include travelling time, travelling expenses or any other charges not covered in the warranty policy.
(c) - Please note that it is the dealer’s responsibility to make the correct diagnosis and ensure that the problem is a faulty component, or has been caused by a faulty component. This is particularly true in the case of a compressor failure. The repairer should ensure that the fault was the compressor itself and not caused by a system fault, loss of gas, foreign material, over-gassing, etc.
(d) - Please note that the warranty does not cover labour for removal and replacement of a part or parts not purchased as part of a complete system. Components are covered by a “replacement or repair of part” policy only.
(e) - Where a problem has been caused by faulty workmanship, or the system has been repaired or interfered with by an unauthorized repairer, it is strongly recommended that the repairing dealer either contact the repairer responsible, or advise the owner to do so. In any event, the situation should be made clear to the owner so that they are aware that the responsibility is the original installer’s, not the current repairer or Highgate.
(f) - Do not claim for a replacement compressor or clutch simply because of a noisy clutch bearing or leaking compressor seal. Components such as compressors, clutches and evaporators must be repaired where possible.
Special Notes:
(a) - Components such as compressors and evaporators should be repaired where possible. For example, repairers are expected to have the tools and expertise to diagnose and repair or replace such things as TX valves, thermostats, etc., rather than replace a complete evaporator.
(b) - In all cases of compressor failure, the compressor and the receiver-drier (or accumulator) must be returned for inspection, together with the completed claim form, and a copy of the original customer invoice or repair order showing the work carried out when fitted.