Need answers? We have designed this FAQ to help you find the answers you’re looking for. If it’s not here, call us on 1800 15 15 15 and speak to one of our friendly staff members. Remember, we are here to help you!
How do you access the Highgate online store?
Are you an Accredited Trade Organisation? You need to be an accredited trade organisation that has a current ARC Licence and be operating and repairing airconditioning. You will need to hold an account with Highgate in order to access the Online Store. Register or login here. If you are having issues with your account or logging in, please call us on 1800 15 15 15.
How to register for an online access to the Highgate website?
If you are looking to register for online access to our website, please navigate to our Register Page by clicking here. Once on the Register page, please fill in all required fields, and click "Submit". Please note that after successfully submitting your registration request, you will receive a Credit Application Form which needs to be completed, printed, and posted or personally delivered to Highgate.
Do I need to be “in the trade” to deal with Highgate?
Why don’t we sell to the public?
Working on air conditioning systems in automotive vehicles requires skill and training. We only sell to accredited technicians to help maintain the quality of workmanship from the automotive industry.
How do I know my order has been shipped?
You will receive an email from us confirming the order has been collected and confirming consignment number details along with a link to click to track where your order is.
How long does delivery take?
Highgate Air offers 5 delivery runs per day to customers located in South Australia. These runs leave at 7:30am, 10am, 12:30pm, 2pm and 3:30pm. We offer nationwide overnight delivery to our customers interstate.
I am in rural Australia, can you reach me?
Yes! We allow 2 days to deliver to remote areas, please click here to read a delivery testimonial from our customer in rural WA.
Do you price match?
Where the product is identical and in stock, Highgate will price match. Highgate reserves the right to refuse price matching for online only stores, or products sourced on ebay.
Does Highgate cater to the agricultural and mining industries as well?
Yes! Our breadth of range is vast – we have all the parts, tools and consumables needed for the AC needs of trucks, agricultural machinery, buses and mining equipment. We stock brands such as reddot and sigma, specifically designed to operate in extreme environments, like dust saturated atmospheres and extreme temperatures.
Do I need to do anything special to be ready to service cars R1234yf gas?
Yes! Check out our blog here for all you need to know about R1234yf.