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Frequently Asked Questions

Sometimes we all have some kind of difficulty finding the answers we need. However, to make your life easier, we have designed this FAQ to help you find the answers your looking for. But If your still struggling, you can always try calling us on 1800 15 15 15, and speak to one of our friendly staff members. Remember, we are here to help you!

  • How to access the Highgate Online Store?

    • Are you an Accredited Trade Organisation?

      You need to be an accredited trade organisation that has a current ARC Licence and be operating and repairing airconditioning systems.
    • Do you have an account with Highgate?

      You will need to hold an account with Highgate in order to access the Online Store. If you already have an account, please contact us, so we may issue your login details.
  • How to register for an online access to the Highgate website?

    • Go to our Register page

      If you are looking to register for online access to our website, please navigate to our Register Page by clicking here. Once on the Register page, please fill in all required fields, and click "Submit". Please note that after successfully submitting your registration request, you will receive a Credit Application form, which needs to be completed, printed, and posted or personally delivered to Highgate.
    • Contact Us

      If you are experiencing technical difficulties in registering for online access, please contact us on 1800 15 15 15 or via e-mail at [email protected]
  • How to set up a trading account with Highgate Car Air?

    • Please complete our Credit Application Form

      Click here to download our Credit Application Form. Please fax or email a copy for the process to begin, however, we will need a copy also posted to Highgate Car Air, PO Box 73, MARLESTON SA 5033, or delivered in person to our office address.
  • Do I need to be “in the trade” to deal with Highgate?

    • Yes

      Highgate only markets its products to accredited airconditioning mechanics. For information on how to get licensed visit Arctick or to find a licensed mechanic visit Look For The Tick.
  • How do I know my order has been shipped?

    • Delivery information will be emailed to the account holder

      You will receive an email from us confirming the order has been collected and confirming consignment number details along with a link to click to track where your order is.