Are you an Auto A/C professional with an AU Number?
If yes, then apply for an online trade account today!

If you are a CURRENT Highgate Customer, simply fill in all the fields below, read the Online Terms of Use information, and Submit your request for an online trade account. Once approved, typically within 24 hours, you can then login and check RRP, your prices, product availability, and order online!

If you are looking at becoming a NEW Highgate Customer, please continue to complete this form, but note that we may call you for more information in order to enter your business into our system for the first time. This typically takes 48 hours.

NOTE: We do not sell to the public. All public requests for an online account will be disregarded. However, feel free to contact us for your recommended local Auto A/C Professional.

Return of Goods

Returns will only be accepted as set out on our invoices and provided that:
(a) - the Customer has complied with the provisions of clause 8.1; and
(b) - Highgate has agreed in writing to accept the return of the Goods; and
(c) - the Goods are returned at the Customer’s cost (a pick up fee may apply) within seven (7) days of the delivery date; and
(d) - Highgate will not be liable to Goods which have not been stored or used in a proper manner; and
(e) - the Goods are returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances.

Highgate may (in its discretion) accept the return of Goods for credit but this may incur a handling fee of fifteen percent (15.0%) of the value of the returned Goods plus any freight.

Returns Form

Please complete the form in full for your request to be processed.